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Contact
Complaints procedure
Your feedback helps us get better.
External criticism
Are you getting nowhere with a concern, unhappy with how something was handled or decided, or do you feel you’re not being taken seriously? Then you can get in touch with us.
Together with you, we look at what it’s about, sort out the facts and check which next steps are possible. We aim to keep things as straightforward and transparent as possible.
Depending on your concern, we can make information easier to understand, show you your options, support you with the next steps or bring in suitable organisations and contacts.
What matters to us: your criticism deserves to be heard.
If you need support, get in touch with us: kontakt@kein-einzelfall.de
You are not alone. Together: KE!N EINZELFALL!
Internal complaint
Do you have a problem with our association, the way we do things or a decision made by KE!N EINZELFALL e.V.? Then please let us know.
Criticism, complaints and pointers help us take responsibility, recognise mistakes and develop our work further. You don’t have to put your concern perfectly into words or already have a solution.
Your message to beschwerdemanagement@kein-einzelfall.de goes to an independent ombuds office, which receives your concern and takes care of how it is dealt with from there.
It matters to us that criticism is possible – even when it is uncomfortable. If something isn’t going well with us, we want to know about it too.
Your feedback helps us get better.
Write to us
You decide for yourself what you want to tell us and how much you share about yourself. Only the subject and message are required. You can leave out your name and email address if you would rather stay anonymous.
Write as much or as little as feels right to you.
Would you like to tell us something, get involved or simply be part of KE!N EINZELFALL?
Maybe you have an idea for a working group, a self-help group or a project. Maybe you would like to contribute something to Space for the unsaid.
Or maybe you simply want to get involved with your knowledge or your experience, your creativity or the wish to change something.
You don't need a finished plan. Sometimes something simply starts with someone saying: I have an idea. I want to contribute something. I need support. Or: I just want to be part of it.
And if you have questions about social compensation law (OEG/SGB XIV), the severe-disability ID, the care level or other support systems, or would like a personal conversation, you are welcome to contact us.
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